Computerization is just a waste of time

Yes it is because Information Technology is about bringing valuable information to the decision maker at the right time and at the right moment. Computerization on the other hand is simply like robotizing your factory without any good plans.

What's the difference anyway?

1. Business softwares are information systems. These are systems that accept input, process data, and give out helpful information.

2. Computerization is just recording unto the computer what was formerly recorded on paper.

Which is better?

Of course Information Systems are better. A good example is that of a Customer Relationship Management (CRM) software. This software records each lead you get. Any customer that expresses interest in buying your product is tediously recorded into the software. After a few days, you can then run through the list and do follow-ups on those interested parties. For long negotiations, you will be able to tap into the records and see the progress of any particular lead.

This software is a godsent for companies that are aggressive in their sales initiatives. Companies usually deal with hundreds of leads and trying to make sense of each lead is impossible. The software can then present the records in ways that are meaningful like having "Most possible leads", "Most high-value leads" or "Best-selling products". These lists will focus the sales manager's attention to the big picture and help him make good decisions. With such help, the manager can opt to target the recurrent customers or even push for the best-selling products rather than waste his efforts on the non-moving items.

Choose your software carefully.

Now, don't just rush to implement a CRM or inventory system overnight. Remember, software will just emulate a process being done by the company. Once you've finished the code, the system or process will be pegged. There will be limited flexiblity for changing the process once a software is being used.

If for some reason you suddenly decide to change your system, your investment in your present IT system may be lost and another round of software acquisition will happen.

Be careful and study your business processes well. If you are sure that the software design reflects the actual physical process and there's ample room for future changes then this system will greatly enhance your operations.

Advice

1. Hire a good Systems Analyst and have him design the software very well. After, hire a good programmer who will encode the design.

Software is like construction. You need a good architect to visualize and design your building and you also need a good carpenter to actualize the physical building.





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